Shipping policy
Thank you for shopping with us. We work hard to offer our customers high-quality products at highly competitive prices. To make these prices possible, some of our products are sourced from international suppliers and distribution centers.
Processing & Delivery Time
Orders are processed as quickly as possible after payment has been successfully confirmed.
Our estimated delivery timeframe is approximately 25–30 days from the date your order is confirmed.
Because many of our products are imported and shipped through international distribution networks, delivery may take longer than purchases made through traditional local retailers. This international sourcing model allows us to offer our products at significantly lower prices.
Please keep this estimated delivery timeframe in mind before placing your order.
Tracking Information
When tracking information becomes available for your shipment, it will be sent to the email address provided at checkout.
Please note that tracking information may not update immediately after a shipment enters the carrier network. In some cases, additional scans may appear as the package progresses through international and domestic shipping facilities.
International Shipping Process
Some orders may pass through several distribution centers before reaching their final destination. This may include international transportation, customs processing, transfer to a domestic carrier, and final-mile delivery.
For this reason, periods without a new tracking scan do not necessarily mean that the shipment has stopped moving.
Shipping Delays
Although most orders are expected to arrive within approximately 25–30 days, occasional delays may occur due to circumstances outside our control, including:
- Carrier delays
- Customs processing
- Severe weather
- High shipping volumes
- Holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
We appreciate your patience if your shipment experiences an unexpected carrier or customs delay.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact our customer support team as soon as possible. Once an order has entered the shipping process, we cannot guarantee that the address can be changed.
We are not responsible for delivery problems caused by incorrect or incomplete addresses provided by the customer.
Lost or Undelivered Packages
If your tracking information indicates that there may be an issue with your delivery, please contact our support team so we can review the shipment and assist you.
If a package is confirmed as lost by the shipping carrier, we will review the situation and provide the appropriate resolution in accordance with our store policies.
Multiple Items
If your order contains multiple products, items may occasionally be shipped separately depending on inventory availability and the distribution center handling your order.
As a result, you may receive more than one package or tracking number.
Why Does Shipping Take Longer?
Our goal is to make popular products available at prices that are more affordable than many traditional retailers.
To achieve this, we work directly with international suppliers and distribution partners, reducing many of the costs associated with traditional retail operations.
This means customers benefit from lower prices, while accepting a longer estimated delivery timeframe of approximately 25–30 days.
Questions About Your Shipment
If you have any questions about your order or shipping status, please contact our customer support team and include your:
Full name
Order number
Email address used at checkout
Our support team will be happy to assist you.
Thank you for your patience, understanding, and for shopping with us.